Korena

Shipping Policy

Last updated: August 2, 2026

1. Introduction

This Shipping Policy describes how KORENA (also stylized “KORĒNA”) fulfills and ships orders placed through our United States marketplace for guitars, basses, amplifiers, effects pedals, and accessories. It covers where we ship, the carriers and methods we use, processing and transit times, how tracking works, and what to do if something goes wrong in transit. By placing an order you agree to the terms below. This Shipping Policy is part of our Terms of Service.

2. Domestic shipping (United States only)

KORENA ships to addresses in all 50 U.S. states and the District of Columbia. At this time, we do not ship to U.S. territories (including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, or the Northern Mariana Islands), and we do not ship internationally. If your destination is outside our current coverage, you will not be able to complete checkout to that address.

Orders are dispatched from one or more fulfillment centers in the United States.

3. Shipping methods and costs

We offer the following shipping methods; availability depends on item size, weight, and destination:

  • Standard:5–7 business days after shipment. Cost is calculated at checkout based on cart contents, weight, dimensions, and destination ZIP code.
  • Expedited: 2 business days after shipment, for an additional charge shown at checkout.
  • Next Business Day: 1 business day after shipment, for an additional charge shown at checkout.

Exact shipping charges are calculated and displayed on the checkout page before you submit payment so you can review them. Standard shipping is free on orders of $25 or more to the contiguous United States. Alaska and Hawaii, expedited services, and orders below $25 are priced at checkout.

Delivery timeframes are estimates provided by the carrier and are not guaranteed. Weather, carrier capacity, holidays, and high-volume periods can extend transit times.

4. Processing time

  • Orders for in-stock items are typically processed and handed off to the carrier within one to two (1–2) business days of order confirmation.
  • Orders placed on weekends or U.S. federal holidays are processed on the next business day.
  • Custom, special-order, or back-ordered items take longer to process. Any extended processing window is shown on the product page and in your order confirmation.
  • You will receive a shipment confirmation email with tracking information as soon as your order leaves our fulfillment center.

5. Carriers

Depending on item size, weight, and destination, KORENA ships via the following carriers:

  • United States Postal Service (USPS)
  • United Parcel Service (UPS)
  • FedEx

Large or heavy items — for example, full-size amplifier cabinets, 4x12 stacks, and certain pedalboards — may ship via freight or a carrier’s specialty service. For freight shipments, the carrier will contact you to schedule delivery. Curbside delivery is standard unless otherwise noted.

6. Tracking

Once your order ships, we email you a tracking link that you can use to follow the package from our fulfillment center to your door. Tracking is also shown with the order details available through Order Status & History. If tracking shows no movement for more than three (3) business days after shipment, contact support@korena.com so we can investigate with the carrier.

7. Shipping restrictions

  • PO boxes: KORENA generally cannot deliver large or heavy items to PO boxes, because our carriers require a physical street address for those shipments. Small accessory orders may still ship to a PO box via USPS.
  • APO/FPO/DPO addresses: at this time we do not ship to military addresses (APO, FPO, or DPO). We expect to expand coverage in the future.
  • Freight forwarders and third-party logistics addresses:orders shipped to freight forwarders, package consolidators, or third-party reshippers are shipped at your own risk. KORENA’s returns and damage-claim protections end once the package is delivered to the address you provided.

8. Signature requirements

Some high-value or carrier-designated shipments may require a signature on delivery. When a signature is required, the tracking information will identify it. If you are unavailable, follow the carrier’s re-delivery or pickup instructions.

9. Lost or damaged in transit

We ask that you inspect your package promptly on delivery. If something is wrong, contact us quickly so we can open a carrier claim while it is still actionable:

  • Package not received even though tracking shows delivered, or package never arrived: contact support@korena.com within seven (7) days of the expected delivery date. We will work with the carrier to locate the package and, where appropriate, refund or replace the order.
  • Visible shipping damage to the box or the product: contact us within forty-eight (48) hours of delivery. Please include photos of the outer packaging, any damage, and the product. We will arrange a replacement or a full refund including any shipping charges you paid. See our Returns Policy for the full damage-claim process.

10. Address accuracy and changes

You are responsible for providing a complete, accurate shipping address at checkout. KORENA is not liable for packages delayed, returned, or lost because of incorrect or incomplete address information.

If you need to change the shipping address after placing an order, contact support@korena.com immediately. We will do our best to update the address before the order is handed off to the carrier. Once a package has shipped, the address cannot be changed. If the package is returned to us as undeliverable, we will contact you to arrange reshipment (additional shipping charges may apply) or a refund less outbound shipping costs.

11. Contact us

Questions about shipping, tracking, or a specific order? Email support@korena.comwith your order number and we’ll respond within one to two (1–2) business days.